CLIENT SERVICE OFFICER

Full Time
Adelaide
Posted 5 months ago

What we’re looking for…

Opex supports in excess of 2200 users of XPLAN. The successful applicant will become a member of our Managed Services Team and be responsible for the client service experience.

> You will provide exceptional customer service, accurate and effective response to queries, troubleshooting and escalation to second level support where appropriate to meet Service Level Agreement expectations.

> Our clients contact us by telephone and/or email and responses need to be professional and timely both with the client and software providers where required.

> You need to have a willingness to learn and continuously develop your skills and knowledge of the financial planning industry and technology such as Power BI and Xeppo. This includes attending internal and external training sessions and using online portals. There may be a requirement for you to build training material for internal and external use.

> Due to the agile nature of the business and the focus on teamwork you will be required to participate in value-adding projects/queries on an ad-hoc basis.

> This is a great entry level position to gain exposure to, and knowledge of, the financial planning and financial technology industry.
> A sense of humour is a must

You’ll be rewarded…

> Be part of a supportive team

> Gain an invaluable insight into the financial planning industry and technologies used

> Access over 60 years of financial services industry knowledge

> Work in a dynamic and flexible role
> Ongoing training
> Access to latest technology

> Our office is open Monday to Friday (woohoo, no weekends!)
> Complimentary fruit to keep you healthy
> Quarterly company dinners & drinks to celebrate our successes
> Staff social club and family events

Skills and experience

> Tertiary qualification or nearing completion in Commerce or Finance discipline

> A sincere interest in the financial services industry and technology

> Very strong written and verbal communication skills are essential

> Problem solving skills

> Strong attention to detail

> Ability to work pro-actively in a team based and agile environment

> Client service/financial planning industry experience would be looked upon favourably

> Xplan knowledge is highly desirable

Can you see yourself in this role?
Submit a cover letter with your resume to Shauna Hockley at shauna@opexconsulting.com.au..
If relevant, please include:

> Residency Requirements

> Australian Citizens and Permanent Residents only (inc. New Zealand Citizens) > Application procedures

Job Features

Job CategoryManaged Services

Apply Online

Please ensure your Cover Letter and Resume are uploaded in the one document

A valid phone number is required.
A valid email address is required.