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Kelly was an amazing support throughout our CommPay onboarding process! Give that lady a raise!
Kierren, has been very professional and was able to assist me with all my queries in a knowledgeable and friendly manner. Thanks much for your assistance.
I’d like to particularly wax lyrical on Jared’s help today. He has the patience of a saint dealing with me at times and did a great job. Incredibly helpful and saved me hours of tearing my hair out. Solved my issue and learned a fair bit in the process too.
Prompt response and solution. Jason has been helpful ever since, appreciate his willingness to assist us with our requests. Great team.
Full marks to Jason for pursuing this for me. It’s been a while, and would’ve been easy enough just to say, “No, it can’t be done.” So really grateful that Jason has provided the info we need to fix stuff up on our end. Thanks, mate
The support i received from Jake was again quality services from the Opex team. We appreciate the help we received from the OPEX team. We would be lost without you!
Aleisha provided outstanding service throughout this entire project. This started 8th of October and there were many moving parts, back and forths, a user not knowing too much (me) and of course dealing with Iress… Aleisha was proactive, helpful, communicated any updates in a very timely manner and a pleasure to deal with. What would have otherwise been a painful and drawn out experience was quite the opposite.
Vipin sorted the issue really quickly which I am grateful for. I appreciate the assistance.
I think Ketan did a wonderful job and I have been very pleased with the way I was treated today, he’s fantastic at answering my questions.
I have had to do a large number of requests over the last few weeks, and very happy with the service and response times to date.
Kapil was a great help in setting up PATHWAY and getting data.
Kierren is always helpful. His explanations are thorough and never condescending. It is a pleasure to have someone on hand that can guide you through the minefield of data feeds to a successful outcome.
Thanks to Jake for his support. He was thorough in his investigation of the issue, and was then very helpful in guiding me through the various steps in XPlan to get the issue resolved.
Teriffic support from Michael – Provided great visual aids for me to be able to save hours- Thanks Michael much appreciated
Jason went above and beyond to help me yesterday. I wouldn’t have even known where to start if I hadn’t called and spoke with the Opex team and especially Jason so thank you so much. Really appreciate the help that Opex provides us.
Kelly is fantastic to work with. Always helpful and makes our monthly commission run seamless.
Problem solved quickly and efficiently.
Kieran replied very quickly with exactly what I needed. Thank you.
Jason was very helpful and provided alternatives that we were not aware of and have now decided to use one of these alternatives.
It was a quick and easy fix.
Kelly was very good at keeping us on track and assisting us through the transition of our commissions and payments.
Wonderful service from Esther – top notch and great knowledge – easy to deal with:)
Thanks to Kris & Keiran for the support you have provided the CHG team! Much appreciated!
Aleisha was very helpful and patient to walk through the issues I was experiencing in terms of resetting my password and getting locked out.
Jason kept me informed every step of the way and exhausted all possible avenues until my query was fully resolved. Keep up the great help and support!
Appreciated the assistance provided by Jared. Polite, direct and achieved the desired result. Thanks Jared.
The guys I have spoken with today were hospitable, showed interest in solving the case and provided more than adequate support. We finally got in, super speedy and quick resolution.
Mark was extremely helpful. He was attentive and assisted me with my request quickly. I was extremely impressed with how quickly my issue got resolved.
I was very happy with Jason’s response to my query, calling me to talk me through a couple of things and the issue was resolved very quickly.
Thank you so much for your assistance in the matter and resolving for future use.
Its a good feeling that the general vibe of Opex staff are good listeners and eager to help every time.
Kierren fixed my problems with a friendly but efficient manner. Great Stuff!
Jason was very helpful and patient with me 🙂 he gave me step-by-step instructions on how to fix the datafeed problem should I encounter one again in the future.
Excellent service from Vipin. Vipin helped resolve the issue with the logon to Xplan and I am all set now 🙂
Helpful and proactive!
Jake was a great help today – very efficient and problem fixed quickly.
Aleisha was very helpful and thorough.
Jared’s response was very prompt and helpful. The information provided was passed to our IT team and, so far, appears to have resolved the issue.
I think I have sorted out the projections, but wouldn’t have got there without Jason’s help – thank you!
***** 5 star service from Vipin. Thank you
Kierren worked through a messy transfer of holdings with skill and persistence.
Thanks for your help this morning. I really appreciate your help.
Than you Jake for taking the time to workshop this for me whilst we were on phone call very helpful
Jason was very friendly and helpful – pursuing the issue to resolution.
The matter was resolved quickly. Thanks
Thanks so much Mark. Really good service as always and appreciate you taking the time to answer all my questions. I know I give you guys a bit of a working over but I ‘m not always looking just for the answers but also understanding how it all works and flows through so that I can do it myself where necessary.
Keiran has been an exceptional help to me with sorting out our datafeeds.
Excellent service, prompt attention, much appreciated thank you…
Jared has been very accommodating and helpful through the process of realigning everyone’s XPlan licences within our group.
Jason was very helpful and spent a long time with me. He was very patient and knowledgeable. Thank you very much!
Kierren was very helpful and patient with me as he helped me resolve some Xplan mapping issues over the phone. Thanks again for your time, it’s very appreciated.
The transfer was efficient, seamless, on point and with communication all through. It has been refreshingly shocking especially after our previous horrible, messy energy-depleting licensee transfer.
I was skeptical to begin with. Now am just in awe of the efficient support received. Well done Opex!
We make you ultra productive with our easy to use ‘Plug and Play’ advice solutions, that still ensures you to meet your AFSL obligations.
Let us know all your troubles and frustrations so we can provide you with the best solutions for your practice.
Our Client Success Team will be there every step of the way to ensure integration runs smoothly.
We will train you in all aspects of how to use our solutions effectively and be there whenever you need us.
